Cancellation & Refund Policy
At Vamzn, we strive to offer the best experience to our customers. Below are our updated policies for cancellations, returns, and refunds.
Cancellation Policy
We follow a liberal cancellation policy to support our customers:
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Cancellations Within 24 Hours of Placing an Order
- Cancellations will be considered only if the request is made within 24 hours of placing the order.
- If the order has been shipped within this time, a cancellation fee of $5 per order will apply.
- No cancellation fee is charged for orders canceled by Vamzn due to reasons like non-availability or quality issues.
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How to Cancel Your Order?
- Live Chat - Available 24/7 or email us at contact@vamzn.com with your order details (order number, purchase date, name, and address).
- Once the order is canceled, a refund will be initiated as per the refund policy.
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Exceptions to Cancellations
The following are not eligible for cancellation:- Products with tampered or missing serial/UPC numbers.
- Customized, personalized, or perishable goods.
- Personal care goods like beauty products, skincare, and hygiene-related items.
- Sale items and gift cards.
Return Policy
You have 30 days from the date of receiving your product to initiate a return.
Return Eligibility
- Items must be unused, unworn, and in their original condition with tags attached.
- Include proof of purchase for validation.
- Returns for perishable items, customized goods, personal care products, sale items, and gift cards are not accepted.
How to Initiate a Return?
Email us at Contact@vamzn.com to request a return. If your return is approved:
- A return shipping label will be provided with detailed instructions.
- Returns sent without prior approval will not be accepted.
Exceptions
- For defective or damaged items, or incorrect shipments, contact Contact@vamzn.com immediately to resolve the issue.
Refund Policy
Refunds depend on the cancellation or return timeline and product condition:
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Refund for Canceled Orders
- Within 24 hours of placing the order and if shipping has not started: Full refund of item value.
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Refund for Returns
- Once the returned item is received and inspected, you will be notified of the refund approval or rejection.
- Approved refunds are processed within 7-10 business day to the original payment method.
- If 15 business days have passed since approval and you haven’t received the refund, contact Contact@vamzn.com.
Exchanges
To exchange an item:
- Return the original item following the return process.
- Once accepted, place a separate order for the new item.
Contact Us for any assistance
